Shipping & Payment Policy
1. Shipping & Handling 📦
We want you to enjoy our baked goods at peak freshness! Because we do not use artificial preservatives, almost all of our shipped orders are shipped frozen on dry ice to preserve their quality during transit. ✨
- How Shipping Works: Shipping costs are not calculated at website checkout because every order varies. Once you place and pay for your order, we will freshly prepare your baked goods. We will then reach out to you directly with an accurate shipping invoice.
- Best Rates: We use Pirate Ship to check multiple carriers and ensure we pass the absolute best shipping rate along to you! Your order will be on its way as soon as the shipping invoice is paid.
- Unpaid Shipping Policy: Because our food is baked fresh to order and is highly perishable, we cannot refund your order if it has already been made and our repeated attempts to reach you for shipping payment go unanswered.
- Product Recommendations: While almost all of our products ship beautifully frozen, we do not completely recommend freezing our donuts or danishes. If you choose to order these items for shipping, please keep this recommendation in mind!
2. Local Kitchen & Market Pickups 🧁
- Round Rock Pickups: We offer local pickup directly at our kitchen located at 206 B Laurel Drive, Round Rock, TX.
- Market Pickups: Local pickup is also available at our designated market locations. Your specific pickup window and location details will be confirmed at checkout.
3. Payment Options & Requirements 💳
To secure your baking slot and ensure we source the highest quality ingredients for your fresh order, full payment for the product is required at checkout.
- Supported Payment Methods: We accept all major credit cards, debit cards, secure digital payment methods through our online store checkout, and Venmo.
4. Returns, Exchanges & Damages Policy 🔬
- Strict Celiac Safety: To keep our kitchen completely gluten-free and 100% celiac-safe, we cannot accept product exchanges or returns once an order has left our hands. 🛑 We maintain rigid guidelines regarding what enters our facility, and because we cannot verify the environment our food has been exposed to after departure, all sales are final.
- Defective Products: We only offer refunds or replacements for defective products. To be eligible, the remaining uneaten product must be kept packaged and returned to us so we can investigate the issue at an offsite location.
- Unclaimed Local Orders: Because our items are highly perishable, local orders not picked up during your scheduled window cannot be held indefinitely or refunded.
5. Contact Information 📬
If you have any questions regarding shipping zones, tracking, or payment instructions, please reach out to our team directly.
- Email: sales@blissfulbunsatx.com
